FAQs

SSL stands for Secure Sockets Layer, SSL creates an encrypted link between a web server and a browser. It prevents customer information from being stolen. Credit card or banking numbers, name, address and other personal information will remain secure.

Whenever you need to gather personal (Contact form, login form), sensitive information an SSL certificate is a must.

Most hosting providers are giving FREE SSL (self signing) now so no more excuses of running a website that is not secured. Your SEO will also be affected if you run without SSL.

You should able to view your web disk space once you logged in to CPanel, To have a detailed breakdown on which folder used the most space, you can go to Disk usage / Disk space usage.

Your email and website might not work properly if your web disk is full. If you think you need to increase the web disk space. you should contact your hosting company for an upgrade by topping up the differences.

To receive email from your laptop or mobile devices. Go to Mail, on your email account, click configure email client and follow the instruction stated on the page. The norm nowadays is to use IMAP.

Password protection is useful if you need to limit public from access certain folder. It requires the user to enter username and password in order to access your site from the website.

To enable it, log in to CPanel, and select Password Protect Directories/Directory privacy
select the folder you want to protect and set the credential.

To backup all the file, go to file manager, select the public_html folder and compress the folder, then download the compressed file.

To download database, go to phpMyAdmin, select your database and click Export.

A domain name is your unique name on the Internet. It allows your company, organisation or family to establish an Internet presence, consisting of your personalised email addresses and your own web site address. Domain names are composed of two sections – the descriptive name, and the domain suffix (e.g. .com, .net or .org). Some examples of domain names are “yourdomain.com” and “efusiontech.com”. You may register any domain name that you wish, as long as it is available. Common domain name choices reflect your full name or an abbreviation, a product or service name, or a general industry name.

A shared web hosting service or virtual hosting service is a form of web hosting service where more than one instance of the same is hosted on a single physical.This is generally the most economical option for hosting as many people share the overall cost of server maintenance. Shared hosting is sufficient for a corporate website. However, if you are running a high traffic ecommerce website, cloud hosting or Virtual Private Server (VPS) will be recommended.

A dedicated hosting service dedicated server or managed hosting service is a type of Internet hosting where the client leases an entire server not shared with anyone. This is more flexible than shared hosting, as organisations have full control over the server(s), including choice of system or hardware, etc. Server administration can usually be provided by the hosting company as an add-on service. In some cases a dedicated server can offer less overhead and a larger Return on investment Are most often housed in Data centre Colocation centre,providing redundant power sources and HVAC systems. In contrast to colocation, a dedicated hosting service provides System administration system administration and owns the server itself.

Virtual private servers are a form of Virtualisation that split a single physical Server into multiple virtual servers. The practice of partitioning a single server so that it appears as multiple servers has long been common practice in Mainframe computers, but has seen a resurgence lately with the development of software and technologies such as VMware , Xen FreeBSD Jail User-mode Linux ,Linux-VServer,FreeVPS ,OpenVZ, and Virtuozzo. VPS hosting, in short gives you more processing power and memory without sharing with others.

File Transfer Protocol (FTP) is the standard method used to transfer website files from your computer to our servers.

By having a domain name enables you to advertise to the whole world at a minimum cost. Each domain name in the world must be unique – only one company can register and utilise yourdomain.com. However, there are very few restrictions on domain names – anyone may register just about any domain name they wish. As a result, more than 60,000 .com, .net and .org domain names are registered every day, effectively removing these domains from circulation. Therefore, if you don’t register your domain soon, it will be taken up by someone else.

It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.

Domain names can only contain alphabets, numbers and dashes (i.e. hyphens or the minus signs). The underscore character, “_”, is an invalid character. SGNIC will reject applications for domain names containing invalid characters. Each field in the domain name should be less than sixty three characters long. Applications for long domain names such as very-long-domain-name-with-more-than-63-characters-in-total-for-3rd-level-only.COM.SG will be rejected.

Registrant will be the owner of a domain name (Registrant is the person or organisation whose name appears in the “WhoIs” record). Registrant will has the exclusive right to ?use? the domain name for a specified period of time. The registrant also has the control over the domain, per the terms and conditions of the Registration Agreement. The “use” of a domain name can be renewed, as long as the registrant does not violate any terms of the Registration Agreement, including but not limited to Trademark infringement.

If you are using browsers, just key in the url with a ftp:// prefix to the address bar. Alternatively, you may want to use an FTP program. Most of the hosting portal also comes with File Manager where you will get a user interface to view, download and upload files.

For cPanel user, please click here to access the user guide.