Frequently Asked Questions

How to setup the POS Printer

To properly setup the POS printer if you decide to use one to print sales dockets, you have to first create a WINDOWS PRINTER DRIVER, The most appropriate one is the GENERIC PRINTER. In Windows, click on Start > Settings > Printers and Faxes and choose Add New Printer then follow the prompts to create the GENERIC PRINTER DRIVER, make sure to print a test page on your docket printer once done to verify it was properly configured. Next, start your application software, go to MAINTENANCE > SYSTEM SETUP > HARDWARE, then under the POS Printer field, choose the most appropriate printer. If your printer does not exist under the list, choose one with same manufacturer, otherwise, choose the Generic Printer, next under the WINDOWS DRIVER field, choose the driver you just created under windows. Make sure the control codes are correct. If you are still having trouble setting up the printer, please email us with the printer name, module number and the software version you are using including the Windows version. Send your email to This email address is being protected from spambots. You need JavaScript enabled to view it.